When you order items online you are confirming you agree to our Delivery and Shipping Policy.
Despite anything to the contrary in these terms or policy, risk in the goods pass to the buyer immediately after the goods leave premises under the seller’s control.  
The seller does not accept any liability for damage to goods in transit, or loss of goods in transit from any the seller’s premises.

I have placed and order, when will it be shipped? 
Please allow 3 - 7 business days of processing and production time for your order to ship out. 

How long will it take for my items to arrive? 
In order to keep product prices as low as possible, our team have set up agreements for products to be manufactured and shipped direct from the factory to you. This means that items may be shipped from various locations around the world, so delivery time frames can vary. 


- Average transit times for Free Standard Shipping: 23 - 45 Business days 

- Average transit times for Tracked Shipping: 14-21 Business Days 


There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.  We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.Timeframes are estimates only and for further details, please see the information regarding our couriers below.


How can I track my order? 

If you have upgraded your shipping to receive tracking, the information will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.When you receive your tracking number, if you need help tracking your order you can go here. 

Shipping Policy
Australian Discount Store shall determine the manner of shipping our items to you. Where possible, we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot. The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Australian Discount Store before ordering and may incur a re-delivery fee.


*Australian Discount Store is not responsible for deliveries arriving in time for Christmas. December is in peak season for all courier companies used by Australian Discount Store and delays are a normal occurrence this time of year. Ordering after the 1st of December will occur at customers own risk when ordering Christmas presents in time for Christmas Day, 25th of December.
Commencement of Shipping and Tracking
Delivery time starts once your payment has been cleared and the item has been dispatched from our warehouse. This usually takes 1-2 working days from receipt of cleared payment.
We will send you order tracking details from one of our couriers. Please allow up to 48 hours from time of notification sent for the couriers online tracking information to be updated.
Investigations into the status of deliveries will not be lodged by Australian Discount Store until the estimated delivery date has lapsed.
 
 
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Fees and charges will apply for a customer failing to pick up a parcel in an acceptable time frame.
Inaccurate address
If there are any address discrepancies with your order the item is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any items that are returned to us.
 
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be re-sent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
 
 
Inaccurate address
If there are any address discrepancies with your order the item is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any items that are returned to us.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if a parcel has to be re-sent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Contacting Us
If you have any queries or wish to contact us, please do so by email at info@australiandiscountstore.com.au.

Warranty
Some items come with a 12 month warranty which you may seek a refund or replacement for the item. Extended warranties for your peace of mind may also be available for some items. Please refer to the item listing for warranty period.
Australian Consumer Law
Please note that this Warranty Policy does not impact your rights under the Australian Consumer Law and Regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and item support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Timeframes
To lodge a claim under these warranty conditions you must contact us within 10 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.
Australian Discount Store treats all warranty claims seriously and thoroughly investigates each instance. Please allow up to 10 business days for warranty claims to be investigated and resolved.
Lodging a Warranty Request
When logging a warranty claim, please let us know the following information:

       your Name and Email Address;
       a brief description of the issue;
       order number, the item name and serial number, if applicable;
       date of purchase; and
       for items that faulty or damaged, photo and or video footage detailing the problem.
Your request needs to be sent to info@australiandiscountstore.com.au.
Please be aware that we receive a high amount of correspondence from Facebook and email that have different names to the order, such as maiden names and Facebook profiles.
Proof of purchase can be provided by order confirmation receipt, order number or similar.
Faulty and Damaged Items
Where an item has been delivered either faulty or damaged, for a warranty claim to be opened the customer must provide.
       your Name and Email Address;
       a brief description of the issue;
       order number, the item name and serial number, if applicable;
       date of purchase; and
       for items that faulty or damaged, photo and or video footage detailing the problem.
Your request needs to be sent to info@australiandiscountstore.com.au.
Exclusions
This warranty is not available for:
       change of mind or incorrect order by you;
       damage due to misuse by you or the user;
       any accessories or bonus gifts, including (but limited to) batteries, carry bags, etc;
       cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
       damage caused by use with another item;
       damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
       damage caused by operating an item outside any guidelines published for use;
       items that have been modified to alter functionality or capability without the prior written permission of Australian Discount Store;
       defects caused by normal wear and tear or otherwise due to the normal ageing of the Item,
       if we believe the item is stolen based on information provided by law enforcement authorities, or
       Where proof of purchase (invoice or paid Order confirmation) cannot be provided.
Further Information
Please see our Refunds and Returns Policy for further information, otherwise you can contact Australian Discount Store Support at info@australiandiscountstore.com.au for all warranty and item support requests.
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